Nuqta: banking without the anxiety
Nuqta's app worked, but new customers gave up halfway through sign-up and old ones called support before every transfer.
- Problem11 onboarding screens, three of them asking for the same ID twice.
- What I didShadowed the call centre for two weeks, cut onboarding to five steps, and rebuilt transfers around a single confirm screen.
- ResultDrop-off down 34%, transfer support calls halved, app rating 3.9 → 4.7.